Should I have my order delivered?
Yes! Cerdomus Tile Studio Recommends delivery, whether you are tiling your kitchen or installing Bathrooms, chances are your order will weigh more than your car can safely carry. Tile boxes often weigh more than 30kg each
Delivery sounds expensive ($130 1 Pallet / $60 additional Metro Melb ONLY)
Great question, our pallet weigh on average 1.2 tonne, and can weigh up to 2 tonnes. This requires a lot of specialised equipment that is expensive to run. If we were to use Australia Post for our deliveries at 1.2 tonne pallet would cost $1,200! Around Melbourne outer Melbourne cost goes up.
How will my order be delivered?
Cerdomus Tile Studio will safely pack your order on pallets, wrap the pallets and then deliver them with an all-terrain forklift.
What do I need to do before delivery?
Before delivery you will need to clear space for your delivery. There needs to be adequate space to place the pallet or pallets, each pallet requires at least 1.2m x 1.2m flat solid ground. The forklifts used require 2.5m wide by 2.5 high clear access from the road to the delivery point. Must notify us if up hill or fresh concrete.
When will my order be delivered?
Cerdomus Tile Studio can deliver in stock tiles to Metro areas, please arrange a few days prior. We are unable to provide a time for delivery, to keep delivery prices low, we follow the most efficient route delivery.
Do I need to be home for delivery?
Can I request a call prior to delivery?
Definitely! If requested the driver can call prior to delivery.
Will the driver unload the order offload the pallet by hand?
No. Unfortunately, if our drivers were to hand deliver our orders, they would be at high risk of injury due to repetitive heavy lifting. The cost of delivery would skyrocket.
I have recieved my delivery
Cerdomus Tile Studios double checks every order and the driver will take photos of the delivery pallets. Please check tiles before laying. Any questions please contact us on (03) 9466 4799