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Call Us (03) 9428 4326

5 SAMPLES FOR FREE

FAQ'S

DELIVERY

You can create an account by clicking “my account” icon in the header

You can track your order by using the tracking number that was sent with your order dispatch notification email.

Click on the link and follow the prompts to track your order.

It normally take up to 48  hours to prepare and dispatch your order, please contact us if you want to adjust your delivery date

Inspect your tiles upon delivery.

Check for correct product, quantity, breakages etc.

Any discrepancies, please report within 2 days.

When your tiles leave the Cerdomus warehouse, you will be emailed a tracking number. Please keep an eye on the delivery. As a courtesy the driver will attempt to call approx. 1 hour before the delivery. 

We advise to have someone onsite to coordinate delivery, however it is not compulsory. 

If you are not home the driver has an ‘Authority to Leave’ and will deliver the goods to a safe location / kerbside. 

RETURNS

We offer a 30 days return.

A 30% restocking fee will be charged as well as an additional freight costs will be charged to your balance.

Items have to be current batch. Full Boxes and in sellable condition.

Freight costs will be calculated depending on the product to be returned.

Partial returns, spares and leftover tiles will not be accepted for return or exchange. We suggest putting the tiles on gumtree or facebook market place as someone local will come and purchase them.

Please choose carefully as refunds cannot be given after an order has been placed for change of mind. To assist customers in the decision making process, we encourage you to utilise our 5 free samples

Yes you can, please email us via [email protected]

Please contact us immediately if you received the wrong item, we will help you sorted.

Contact Us 

By phone (03) 9428 4326

or message us [email protected]

DESIGN

Use a grout colour chart so you can see how they different grout colour swatches look against your tile.

Visit our showroom to compare tile with our grout charts.

Quick look Grout Chart

Please Visit our showroom or call our team on (03) 9428 4326 and we can advise you look, feel, purpose and maintenance of the tiles. 

Alternatively you can book a showroom design appointment here